Emergency Department Data

The Emergency Department is one of the main places where patients contact and rate the services provided by Southwest Health System. It is important that the Emergency Department focuses on delivering lifesaving medical care as well as meeting all requirements of Federal and State law.


Metric 2014
Goal Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TOTAL
Total Visits NA 975 960 955                   2,890
Average Wait Time in Minutes (from arrival to seeing physician) <45 min. 19.5 19.1 18.9                   19.2
Shortest Wait Time in Minutes (from arrival to seeing physician) NA 0 1 0                   1
Longest Wait Time in Minutes (from arrival to seeing physician) NA 117 129 204                   204
Left Without Being Seen (LWOBS) 0 5 7 3                   15
Left Without Treatment (LWOT) 0 1 0 1                   2
Left Against Medical Advise (AMA) 0 3 3 5                   11
Patients Seen in Previous 48 hours 0 35 38 42                   115
Percent of Patients Seen in Previous 48 hours 0 3.6% 4.0% 4.4%                   4.0%
Hospital Admissions

NA

70 85 78                   233
Admissions to the Operating Room NA 4 6 4                   14
Transfers NA 15 12 23                   50
Transfer Rate NA 1.5% 1.3% 2.4%                   1.7%

Metric 2013
Goal Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TOTAL
Total Visits NA 935 926 1,034 997 967 1,068 1,101 967 1,057 956 963 1,004 11,975
Average Wait Time in Minutes (from arrival to seeing physician) <45 min. 25.5 21.1 22.5 21.9 21.5 23.7 24.5 23.7 27.3 26.1 23.7 22.4 23.7
Shortest Wait Time in Minutes (from arrival to seeing physician) NA 1 1 1 1 0 1 0 1 0 1 0 1 0
Longest Wait Time in Minutes (from arrival to seeing physician) NA 196 107 193 157 153 218 259 205 223 334 182 184 334
Left Without Being Seen (LWOBS) 0 6 4 4 6 6 6 10 12 8 9 9 4 84
Left Without Treatment (LWOT) 0 1 1 1 1 0 2 0 3 0 1 1 0 11
Left Against Medical Advise (AMA) 0 3 4 2 2 4 6 2 2 4 4 2 4 39
Patients Seen in Previous 48 hours 0 46 32 35 38 33 39 36 28 34 35 47 33 436
Percent of Patients Seen in Previous 48 hours 0 4.9% 3.5% 3.4% 3.8% 3.4% 3.7% 3.3% 2.9% 3.2% 3.7% 4.9% 3.3% 3.6%
Hospital Admissions

NA

80 67 93 110 64 76 95 83 83 74 68 66 959
Admissions to the Operating Room NA 9 5 4 3 7 14 12 9 8 4 4 9 88
Transfers NA 25 20 26 19 19 32 23 34 34 18 20 21 291
Transfer Rate NA 2.7 % 2.2% 2.5% 1.9% 2.0% 3.0% 2.1% 3.5% 3.2% 1.9% 2.1% 2.1% 2.4%

Metric 2012
Goal Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TOTAL
Total Visits NA         57% 1,036 1,109 1,021 1,087 986 929 1037 7,205
Average Wait Time in Minutes (from arrival to seeing physician) <45 min. 0 1 2 1 0 40 44 32 35 27 22 24 32
Shortest Wait Time in Minutes (from arrival to seeing physician) NA 0 0 0 0 1 2 2 2 1 1 1 1 1
Longest Wait Time in Minutes (from arrival to seeing physician) NA 0 0 0 0 0 219 351 280 265 272 146 282 351
Left Without Being Seen 0 0 0 0 0 0 15 23 6 12 7 4 9 76
Patients Seen in Previous 48 hours 0 0 1 3 2 0 30 39 30 34 36 28 29 226
Percent of Patients Seen in Previous 48 hours 0 0 1 3 2 0 2.9 3.5 2.9 3.1 3.7 3.0 2.8 3.1