Patient Experience Data

Below is the most current data available from HospitalCompare through June 30, 2013


HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. The results shown here are based on ten important hospital quality topics.


Note: Categories marked as "Not Available" are because either the service is not performed at the hospital, the number of cases is too small to meet data threshold, or the data is not available to report at the hospital.


Measure Description SOUTHWEST MEMORIAL HOSPITAL COLORADO AVERAGE NATIONAL AVERAGE TOP 5% OF HOSPITALS
Patients who reported that their nurses "Always" communicated well. 78% 79% 79% 88%
Patients who reported that their doctors "Always" communicated well. 83% 81% 82% 90%
Patients who reported that they "Always" received help as soon as they wanted. 74% 69% 67% 83%
Patients who reported that their pain was "Always" well controlled. 70% 72% 71% 79%
Patients who reported that staff "Always" explained about medicines before giving it to them. 65% 65% 64% 76%
Patients who reported that their room and bathroom were "Always" clean. 63% 75% 73% 87%
Patients who reported that the area around their room was "Always" quiet at night. 67% 63% 61% 78%
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. 90% 87% 85% 91%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 66% 74% 70% 84%
Patients who reported YES, they would definitely recommend the hospital. 64% 75% 71% 86%