Patient Financial Services
The Patient Financial
Services office at
Here is a brief overview of our policies and what you can expect as a
patient at Southwest Memorial Hospital.
Please provide us with complete information at the time of registration. This includes a driver’s license or photo ID,
your insurance cards, and authorization or referral forms. Having complete and
accurate information helps prevent billing and insurance delays. Please
understand and comply with the requirements of your health plan by knowing your
benefits, obtaining proper authorizations, submitting claim or referral forms or
responding to coordination of benefits inquiries.
We will submit bills to your insurance company and do everything possible to
expedite your claim. Keep
in mind that your policy is a contract between you and your insurance company
and you have the final responsibility for payment of your hospital bill. We have
several payment options available to assist you in paying your bills.
You will not automatically receive an itemized statement for your hospital
stay. However, if you would like a copy of a detailed bill, please call Patient
Financial Services at 970-564-2130.
If you have certain tests or treatments in the hospital, you may receive bills
from physicians you did not see in person. These bills are for professional services rendered by doctors in
diagnosing and interpreting test results while you were a patient at the
hospital. Pathologists, radiologists, and anesthesiologists, are among the
specialists who provide services and submit separate bills. If you have
questions about these bills, contact the number on the statement when you
receive them.
If you have insurance coverage, the hospital will bill your insurance carrier
after health care services are rendered. Shortly thereafter, you will be sent a summary statement as an
acknowledgement that your carrier has been billed. The Colorado Prompt
Payment of Claims Statute 10-16-106.5 requires that “claims shall be paid,
denied or settled within thirty calendar days after receipt.” If payment is not
received within thirty days, please contact your carrier to help expedite
payment. You will also be asked for any deductibles, co-pays and/or outstanding
balances from prior services for you and your family members at the time your
service is rendered.
Medicare patients will not receive a bill until Medicare has paid its share to
the hospital. This may take from 15 to
60 days after you leave the
hospital. As soon as we hear from Medicare, we will forward a bill to you.
If you have no insurance, a representative from Patient Financial Services will
discuss financial arrangements with
you. The
hospital provides financial counseling for those who are unable to make payment
in full.
If you can not afford your medical bills, you may be eligible for financial
assistance. We can assist you with an
application. Your personal information will be kept confidential. Our financial
assistance programs have clear guidelines to determine who qualifies for reduced
charge services. The amount of financial assistance is different for each person
or family, depending on your financial circumstances. Southwest Health System,
Inc. participates in the Colorado Indigent Care Program and Self Pay Discount
Program to assist those uninsured or underinsured patients who meet qualifying
criteria. For details about
Financial Assistance you may call 970-564-2143.
Questions about your bill? We’re here to help.
Commercial insurance: 970-564-2105
Blue Cross: 970-564-2126
Medicare: 970-564-2111
Managed Care: 970-564-2105
To make payment arrangements: 970-564-2130
All other questions: 970-564-2130
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